38128 · 38122, open 24/7
A burst pipe, a washer hose that let go, a sewer backup in the lowest drain. We handle the water damage in houses and apartments across Raleigh and Berclair, day or night.
Raleigh and Berclair
Both ZIP codes are in our regular area, and we answer at 2 a.m. the same as at noon. They sit next to each other on the map, but the houses are a generation apart, and that changes where the water usually comes from.
U.S. Census Bureau, American Community Survey 2024 5-year estimates.
Both ZIP codes get the same Memphis restoration team that has been drying out homes since 1989.
What we do
Every job in 38128 and 38122 moves through the same stages. These are the services behind each one.
1The first hours
2Getting it dry
Fire and mold too
The same appliances that flood a Raleigh house can also start a fire or feed mold. Here is how each job goes, step by step.
A dryer fire in the laundry room, with oily soot down the hall and smoke in the closets.
Fire damage restorationStep 1
Make it safe
Openings boarded where needed and the burned dryer area cleared out.
Step 2
Clean the residue
Greasy soot from burned lint and plastic comes off with dry soot sponges and HEPA vacuums.
Step 3
Clear the smell
Hallway and closets treated with hydroxyl or thermal fogging. No ozone.
Step 1
Find it
Meters and a thermal camera map the damp cabinet floor and the wall behind it.
Step 2
Take it out
The kitchen closed off, air scrubbers running, moldy particleboard and drywall removed.
Step 3
Prove it
Wood treated with a mold inhibitor, then final readings and photos for you.
Small lines
Most indoor water damage does not start with a big pipe. It starts with a cheap hose or a valve no one thinks about, and it often runs for hours. If a small leak has been going a while, a mold inspection tells you whether it reached behind the wall.
Washing machine hoses
Rubber hoses bulge, crack and burst, often while nobody is home.
Replace about every 3 to 5 years. Braided stainless hoses last longer.
Fridge and ice maker line
Thin plastic tubing behind the fridge kinks or splits when the fridge is pushed back.
Swap it for a braided line and leave slack behind the fridge.
Dishwasher supply and drain
A loose fitting under the sink or the dishwasher drips into the cabinet and the subfloor.
Look under the sink and at the toe kick every few months.
Toilet supply line
The short hose from the wall to the tank cracks at the nut and runs nonstop.
Replace old plastic nuts and hoses with braided ones.
Old shutoff valves
Valves nobody has turned in decades seize and will not close in an emergency.
Have a plumber replace stiff valves before you need them.
Spread
Water from an appliance does not stay where it started. On a slab, it runs flat until something stops it. In a crawl space house, it heads down. Either way, the wet area is almost always bigger than the puddle you see.
Washer or utility sink in the garage
Under the wall plate into the room next to the garage, then under the carpet.
Hall closet air handler
Into the hallway carpet pad and the bottom of the walls on both sides.
Laundry room on a slab
Across the floor to the kitchen or the family room, under cabinets and baseboards.
Any water in a crawl space house
Through the subfloor to the crawl space, where it sits on the dirt and soaks the insulation.
That is why our water damage cleanup starts with moisture meters around the whole area, not just the wet spot, before anything gets torn out.
Why choose us
Raleigh and Berclair houses are a generation apart, so we ask a few quick questions when you call. Your answers decide what the crew brings.
We ask: Is water still coming in?
Why it matters: If it is, we walk you through shutting off the main, so less gets soaked before the crew arrives.
We ask: Is the house on a slab or over a crawl space?
Why it matters: Slab water runs sideways under carpet and cabinets. Crawl space water drops through the floor. We bring the right gear for either.
We ask: Which line let go?
Why it matters: A washer supply hose is clean water that often dries in place. A drain line is dirtier and gets cleaned and disinfected too.
We ask: How long has the water been there?
Why it matters: A few hours or a few weeks changes what we look for, including mold behind cabinets and walls.
We ask: Is it an apartment?
Why it matters: Then we bring in the manager and check the units around yours, not just the one with the puddle.
FAQ
Have a question that is not listed here? Call us and talk to a real person on our Memphis team.
38128 (Raleigh) and 38122 (Berclair, Highland Heights and Mitchell Heights).
Yes. When a floor drain or toilet backs up, a plumber clears the line and our crew handles the rest: removal of what the sewage soaked, then cleaning, disinfecting and drying, in protective gear.
Often, if the water was clean and we get there early. Air movers and dehumidifiers dry the subfloor, walls and framing in place, and only materials that will not dry, like soaked pad or soft drywall, come out.
Often less than people fear. Clean water from a supply hose, caught early, can usually be dried in place. Particleboard cabinets, soaked carpet pad and soft drywall are the parts that usually have to come out.
Yes. Many homes in 38128 are apartments. Water from one unit often shows up in the next one first, so we work with the manager and check every unit the water could have reached.
Moisture readings, stains and the condition of the drywall, wood and flooring give us a good idea. Water that sat for weeks usually leaves dark staining, soft materials and sometimes mold.
Shut off the water at the appliance or the main first. Then call us, day or night, and tell us what broke and where the water is.
Call now: (901) 459-6610