38127, open 24/7
Whether you rent the house or own it from a thousand miles away, we stop the water, handle the water damage in Frayser homes and send everyone the same photos and readings.
Frayser, 38127
Every street in Frayser (38127) is in our area, at any hour. A crew pumps out the water, dries the house and sends the readings to whoever needs them: the tenant, the owner or the property manager.
Frayser is different from most of Memphis in one way. Three out of four homes are stand-alone houses, yet more than half are rented. That means a lot of single-family rentals, many owned by investors who do not live here.
So a burst pipe in Frayser often has two people behind it: a tenant who sees the water and an owner who has to approve the work, sometimes from another state. The faster those two connect, the smaller the damage. Our Memphis team has handled water damage since 1989, and we are used to working with both.
The Frayser mix
77%
of homes are stand-alone houses
58%
of homes are rented
1966
typical year built
18%
of homes stand empty
U.S. Census Bureau, American Community Survey 2024 5-year estimates.
An industry report from iBuyer.com found that 38127 drew the largest share of investor home purchases of any Memphis-area ZIP code in early 2026. Local 24, citing the Shelby County Assessor, reported that outside groups bought more than 7,000 single-family homes in the county over two years.
Out-of-town owners
Most delays with water damage in a rental are not about the water. They are about who is allowed to say yes. This is how we keep the job moving when the owner is a phone call away.
Stage 1
Reports it
In writing to the manager or owner, with photos, the moment the water shows up.
Stage 2
Calls us
Or the tenant calls us, and we help get the owner on the line. Either way, the water gets stopped first.
Stage 3
Documents it
Photos, moisture readings and a written scope, sent to the owner or manager.
Stage 4
Approves
By phone or email. With a claim number, we bill the insurer directly.
Stage 5
Dries and reports
Equipment runs until the readings say dry, and the final numbers go to the owner.
Do not wait for the owner to call back before protecting yourself.
You do not have to fly in. Set these up before anything goes wrong.
You get the same moisture readings we use for structural drying, so you can see the house is dry without being there.
Fire and mold
Most houses in 38127 are rented, so the owner is often not there when a fire or mold turns up. These are the kinds of updates they get from our crew.
ToThe owner
FromOur Frayser crew
SubjectKitchen fire at your rental in 38127
Your tenant called us after a small kitchen fire. Here is what our crew did today, and what comes next.
ToThe owner
FromOur Frayser crew
SubjectMold found in your empty house in 38127
The house sat empty and a supply line dripped for weeks. Here is the plan we are asking you to approve.
Examples of the updates we send. Every job is written up for that house.
River water
1
What happened
In May 2011, with the Mississippi near record levels, the smaller rivers that drain Memphis started to back up. Frayser was among the low-lying neighborhoods where water came up, and evacuation notices went to more than 1,300 homes across the city.
2
Why it happens
The Wolf and the Loosahatchie normally empty into the Mississippi. When the big river is high, their water has nowhere to go, so it rises backward into the neighborhoods along them, even without heavy local rain.
3
What it means now
Most Frayser houses will never see river water. The ones on low streets near the rivers should know their flood zone, and know that outside flood water is covered only by a separate flood policy.
River and creek water is dirty water. Everything it touches gets cleaned and disinfected, and soaked drywall and insulation come out. That is our flood damage restoration process.
Source: NPR, May 9, 2011. Flood zones: FEMA Flood Map Service Center.
Storm damage
A spring storm, a falling limb, a window that blows in. Rain comes straight through the opening and soaks the floor, the wall below the window and anything nearby. In a rented house, nobody may notice until the next morning.
Closing the opening first is what stops the damage from growing.
What we do
Who does the rest
Why choose us
In a neighborhood of rented houses, the job is half water and half communication. We handle both.
Whoever sees the water first. We bring the other one in.
Scope, photos and readings by email. A yes by phone is enough.
The final readings go to the owner, so nobody has to fly in to see it.
With a claim number for a covered loss, the bill goes to the insurer.
A broken window or door closed up the night it happens.
Dirty water cleaned and disinfected, not just dried.
Memphis since 1989IICRC certifiedOpen 24/7Free quotes
FAQ
Have a question that is not listed here? Call us and talk to a real person on our Memphis team.
Yes. We work anywhere in 38127, from the streets near the Wolf River to the ones near the Loosahatchie.
Yes. Call us and tell your landlord or property manager in writing at the same time. We can stop the water and document it right away, and the owner or manager approves the rest of the work.
No. A local contact with a key, or your tenant, can let the crew in. We send you photos, moisture readings and the scope, and you approve by phone or email.
It depends on the lease, the cause and the insurance policies. The owner's policy usually covers the house, and renters insurance usually covers the tenant's things. We bill the insurer once there is a claim number for a covered loss.
You can look up your address on FEMA's Flood Map Service Center. Houses on low streets near the rivers are the ones to check. Remember that outside flood water is covered only by a flood policy.
Yes. We are open 24/7 and board up broken windows and doors after storms. We also pull out the rain water and dry the area. Roof tarps are handled by a roofer.
Renter or owner, either one can call. Give us the address in 38127 and the owner's name, and we work it out with both of you.
Call now: (901) 459-6610