This policy explains what information ServiceMaster by Riverside ("we", "us") collects when you visit this website or contact us, how we use it, and the choices you have. We are a locally run ServiceMaster franchise at 5210 Pleasant View Rd #4, Memphis, TN 38134.
Information You Give Us
When you call, email or message us about a job, we may collect:
- Your name, phone number, email address and the address of the property.
- Details about the damage, including photos or videos you send us.
- Insurance details, such as your insurance company, claim number and adjuster contact, if you ask us to work with your insurer.
- Billing and payment information needed to complete the job.
If you use a contact form on this website, we receive the information you type into it. Form messages are delivered to us through a form service that handles them on our behalf.
Information Collected Automatically
We do not use analytics, advertising pixels or tracking cookies on this website. Like most websites, the company that hosts it may keep standard server logs, such as your IP address, browser type and the pages you requested, for security and to keep the site running.
Third-Party Content
- Google Fonts. Our text font loads from Google's servers, so your browser shares your IP address with Google when a page loads.
- Google Maps. Some pages show an embedded Google map of our office. Google may set cookies and collect data when the map loads. See Google's Privacy Policy.
- Links to other sites. Links to review sites, social media or government resources take you to sites with their own privacy policies.
How We Use Your Information
- To answer your questions, inspect the damage and give you a quote.
- To schedule and carry out the work, and to keep records of it.
- To send bills and paperwork to your insurance company when you ask us to.
- To take payment and keep tax and business records.
- To follow the law and protect our rights.
When We Share Information
We do not sell your personal information. We share it only when it is needed:
- With your insurance company or adjuster, when you ask us to work with them.
- With service providers who help us run the business, such as phone, email, payment and form services.
- When the law requires it, or to protect the safety of people or property.
How Long We Keep It
We keep job records for as long as we need them to finish the work, handle insurance claims and warranty questions, and meet tax and legal record-keeping rules. After that, we delete or securely dispose of them.
Your Choices
You can ask us to see, correct or delete the personal information we hold about you. Some records, such as invoices, may need to be kept for legal reasons. To make a request, call (901) 459-6610 or email info@servicemasterbyriverside.com.
Security
We take reasonable steps to protect your information. No method of storing or sending data is completely secure, so we cannot promise absolute security.
Children
This website is meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.
Changes to This Policy
We may update this policy from time to time. The date at the top of the page shows the latest version.
Contact Us
Questions about this policy? Contact ServiceMaster by Riverside, 5210 Pleasant View Rd #4, Memphis, TN 38134. Phone: (901) 459-6610. Email: info@servicemasterbyriverside.com.